Frequently Asked Questions

 

Here are answers to some of our most frequently asked questions. If you don't see the answer you're looking for, just contact us and we'll get back to you quickly!

 

Can I use my own photo(s)?

Of course. After your initial order, we'll request your photo(s) by email. Remember that the quality of your design is dependent on the quality of your photo(s). If your photo(s) will not print well, we will contact you to discuss your options. 

We will perform the necessary photo edits, touch-ups, cropping and re-sizing. So please leave everything to us and submit your original photo - not re-sized, not cropped and not edited. With our proofing process, there is plenty of opportunity for your input on how you'd like the photo to look!

Can I use photo(s) take by a professional photographer?

Absolutely! Stylevites respects the copyright of professional photographers. If you would like to submit photo(s) taken by a professional photographer, please either have the photographer email us with permission or send us written permission given by the photographer. Contact us with any questions if you can't find the photographer or don't know the source.

 

How long is the turn-around time?

Design time is typically 1-5 days. You can speed up the process with quick response during the proofing process. Once the design is finalized, your order will be sent to print. During non-peak times, your order will be ready to ship/pick-up within 2-3 business days. We will notify you when your order is ready. 

 

Can the turn-around time be expedited?

From the printer, your order can be expedited for a percentage of the order total, which varies. We can give you an estimate on the cost to expedite from the printer, so just ask.

If we are shipping your order, we can expedite your order from USPS Priority Mail to USPS Express Mail, for additional charges. Just let us know during the proofing checklist process.

 

Does Stylevites create a design just for me or do I have to select from the sample designs?

We are happy to create a design unique for you OR alter a sample design to fit your taste. The choice is yours. There is no additional charge for custom design!

 

Does Stylevites accept returns?

We offer extensive digital proofing and a final checklist to you for approval before we print, to ensure your complete satisfaction. If your order is printed with a mistake you missed, we will offer to re-print your order at a discount. Because our work is custom, we cannot accept returns or offer refunds.

 

What is the proofing process?

We offer unlimited digital proofing with you to ensure your 100% satisfaction with your design, through email. We also offer an extensive checklist before we go to print. Once you have signed off on the checklist and your order goes to print, we cannot be held responsible for any misprints or errors.

 

Are envelopes included?

Yes, standard white envelopes are included with all products, except stickers and small cards. We offer a variety of specialty envelopes - colors, metallics, lined, kraft and thicker ivory/white, etc. Please contact us for options and pricing to match your design.

 

Will you edit my photo?

Yes, our experts will perform the necessary photo edits, touch-ups, cropping and re-sizing. So please leave everything to us and submit your original photo - not re-sized, not cropped and not edited. With our proofing process, there is plenty of opportunity for your input on how you'd like the photo to look!

 

How will my order be shipped?

Your order will be carefully packed and then shipped via USPS Priority Mail (2-3 business days, non-peak time) or USPS Express mail (overnight, non-peak time).

 

Do you have a store-front?
No, we are an internet-based business. However, we will gladly set appointments for consultations on all local orders (Central Texas area) in our studio (Studio 105), especially for wedding invitations & accessories. Just contact us to set up an appointment online or at 512/689.7462. We will get back to you as soon as possible to set up an appointment.

 

 

 

 

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